Track Your Order

Check your order with the email you used at checkout, or enter the tracking number from your shipping email.

Track with your email

Sign in with the email from your order. We’ll send you a one-time code (no password needed) and you’ll see every order with its status and tracking.

Can’t find our email?

Check your spam or promotions folder, or search your inbox for “SoWood”.

Tracking not updating?

New tracking numbers can take a few days to show the first carrier scan.

When will it ship?

Orders are processed within 2–5 business days.

Still need help?

Open a ticket and choose Check Order Status.

Tracking FAQ

Can I change or cancel my order?

Yes, within 4 hours of placing it. Open a support ticket with your order number and the change you need. After 4 hours your order is in production and can’t be changed. See our Cancellation & Modification Policy.

When will my order ship?

Orders are processed within 2–5 business days, not counting weekends and holidays. We email your tracking number as soon as your order ships.

How long does delivery take?

After processing, shipping takes 7–14 business days to the United States, 10–20 business days to Canada, Europe and Australia, and 15–30 business days to other regions. More on our Shipping & Delivery page.

My package hasn’t arrived yet.

If your order hasn’t arrived within the estimated delivery time, open a support ticket and we’ll resend it or refund you, whichever you prefer.